Last updated: July 21, 2026
Grasshoppers TLC (“Grasshoppers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, phone calls, text messages, emails, and other communications.
This Privacy Policy explains the information we collect, how we use it, how we protect it, and the choices available to you.
When you contact us, request an estimate, schedule service, communicate with our team, or submit a form, we may collect:
Your name
Your phone number
Your email address
Your property address or service location
Information about the services you are requesting
Appointment and scheduling information
Messages, photographs, documents, or other information you voluntarily provide
When you visit our website, certain information may be collected automatically, including:
Your IP address
Device type
Browser type
Operating system
Pages viewed
Time spent on the website
Referring and exit pages
General geographic information, such as your city or region
We may use the information we collect to:
Respond to inquiries
Prepare or discuss estimates
Schedule, confirm, or manage appointments
Provide requested landscaping, lawn care, hardscaping, drainage, or related services
Send service-related emails, calls, or text messages
Provide appointment reminders and service updates
Respond to customer-support questions
Maintain business and service records
Improve our website and services
Protect our website, customers, and business from fraud, spam, misuse, or security threats
Meet applicable legal and regulatory requirements
Our website may use cookies and similar technologies to help the website function and to understand how visitors use it.
You may control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
We may use third-party analytics or website-service providers. These providers may process limited technical or usage information according to their own privacy policies and only as necessary to provide their services.
We do not sell or rent personal information.
We do not sell, rent, share, or transfer consumer personal information, including phone numbers and SMS consent data, to external organizations for marketing, promotional, or other unrelated purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may disclose information only in the following limited circumstances:
Service providers: We may provide information to authorized vendors and supporting service providers that help us operate our website, process forms, manage communications, deliver text messages, provide hosting, prevent spam, maintain records, or perform other necessary business services. These providers may access information only as needed to perform services on our behalf.
Legal and safety requirements: We may disclose information when reasonably necessary to comply with applicable law, a subpoena, court order, or legal process, or to protect the rights, safety, and property of Grasshoppers TLC, our customers, or others.
Business administration: Information may be disclosed as reasonably necessary in connection with professional accounting, legal, insurance, or similar business services, subject to appropriate confidentiality obligations.
When you voluntarily provide your mobile phone number and agree to receive text messages, Grasshoppers TLC may send you text messages concerning:
Responses to estimate requests
Appointment scheduling and confirmations
Appointment reminders
Service status and scheduling updates
Customer-support responses related to your inquiry or service
Grasshoppers TLC does not use SMS consent to authorize unrelated marketing or promotional messages.
Text messaging originator opt-in data and consent will not be sold or shared with any third parties, except vendors and supporting service providers that are necessary to deliver and operate our messaging services.
SMS consent is not transferred to external organizations for marketing or promotional purposes.
Message frequency varies depending on your inquiry, appointments, and requested services. Message and data rates may apply.
Reply STOP to cancel SMS messages. Reply HELP for help, call 352-219-4080, or email info@grasshopperstlc.com.
Consent to receive text messages is not a condition of purchasing any service.
We maintain reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, use, loss, or sharing of personal information.
These safeguards may include controlled account access, password protections, security software, secure website connections, limited employee permissions, vendor oversight, backups, and other appropriate measures.
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we maintain.
Access to personal information is limited to authorized Grasshoppers TLC personnel and authorized service providers who need the information to perform legitimate business functions or provide requested services.
Authorized service providers are permitted to access information only as necessary to perform services on our behalf and are expected to protect the information appropriately.
We retain personal information only for as long as reasonably necessary to:
Respond to inquiries
Prepare estimates
Schedule and provide services
Maintain customer and business records
Resolve disputes
Meet legal, tax, insurance, security, and recordkeeping obligations
Information that is no longer reasonably necessary may be securely deleted, anonymized, or otherwise disposed of.
You may contact us to request that we:
Provide access to personal information you previously submitted
Correct or update your information
Delete certain personal information, subject to legal and recordkeeping requirements
Stop sending text messages
Change how we communicate with you
To stop SMS messages, reply STOP to any message. You may also contact us using the information below.
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
Our website may contain links to third-party websites, platforms, maps, or social-media services. We do not control and are not responsible for the privacy practices, security, or content of those third-party services.
We may revise this Privacy Policy periodically. Changes will be published on this page with an updated “Last updated” date.
For privacy questions, requests, or assistance with text messaging, contact:
Grasshoppers TLC
Gainesville, Florida
Phone: 352-219-4080
Email: info@grasshopperstlc.com
Website: www.grasshopperstlc.com
